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New Reviewer

Unethical charged membership fee which isn’t mentioned in SOC

1.0
I have been charged for the Membership fee for a cash back card of 500 AED + VAT, which I did not know that there would be an annual fee on that card. Also it's been added to my statement without any notice or any notification which is unethical and I believe it's for...
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#4383440 Review #4383440 is a subjective opinion of poster.
Location
Dubai, Dubai
Loss
$500
Preferred solution
Full refund
New Reviewer

Inefficient Customer Service

1.5
I requested for a clearance letter and after almost 3 months of calling and following up on their customer service they told me that I have to go to their Collections Department since its a settlement case. After almost 3 months! After I wasted time and money on calling them! What you read online about getting your requests after months of following up is true. Being the biggest bank and yet have the worst customer service is such a shame. I will never deal with this bank again.

User's recommendation: Look for other banks which has better customer service. FAB is only after their bottom line, they don’t care about their customers.

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#4430085 Review #4430085 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Complian

Dear Fab team/managers Have a problem with your bank for more than 2 months now, no one from your staff able to help me after many calls and complains with your agents by phone. The story that one of your agent called to do the payment of my credit card by instalment...
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#4400384 Review #4400384 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Unable to Reach @ Phone Banking

First Abu Dhabi Bank - Unable to Reach @ Phone Banking
First Abu Dhabi Bank - Unable to Reach @ Phone Banking
One of the worst bank ever dealt, I have a medical emergency back home, I want to reduce my credit card limit as instructed by my employer to take the staff Loan, I am trying to reach at contact center, I tried so many time, many times more than half an hour but no benefits. I am attaching call logs to prove my words, I hope someone will bother to call me back @ 052910****
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#4362646 Review #4362646 is a subjective opinion of poster.
Preferred solution
I want to reduce my Credit Card Limit

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Account information

Dear sir. I have FAB ATM DEBIT CARD, I NEED MY ACCOUNT DETAILS TO TRANSFER MY NEW COMPANY, THANKS & REGARDS. MOHAMMAD ABDUSSALAM.
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#4325449 Review #4325449 is a subjective opinion of poster.
Location
Sharjah, Sharjah

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Re open my account

First Abu Dhabi Bank - Re open my account
I am working in Al ain sewihan before 3 year whan I go home i close my account fab sewihan branch so I come again for work in dubai.i want to re open my old account .mu old I'd number is 784198****97426 AMAN ULLAH from pakistan thinks
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#4307974 Review #4307974 is a subjective opinion of poster.
Location
Sharjah City, Sharjah
Loss
$5225
Preferred solution
Re open my accunt

Contact Center

1.0
I keep call u, but its only a computer who answering me, I need to talk with one of your employees for some problems about the credit card, so please contact me on this number 056848**** or 054775**** asap, Im pleasing you
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#4281800 Review #4281800 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi
New Reviewer

Bounced cheque penalty

First Abu Dhabi Bank - Bounced cheque penalty
A cheque hit my account but my account did not have enough funds. the cheque deducted the balance from my account. I wanted to know who the balance 1500 AED went to. No one is being able to tell me that. It was not credited to the client whose cheque it was. The bank says that it shows no transaction I just want to know who took the 1500 aed
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#4228290 Review #4228290 is a subjective opinion of poster.
Loss
$300
Preferred solution
Full refund

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Poor custoner service/ billing without your consent

1.0